Please read the following information CAREFULLY before purchase made. Once customer make purchase, De Queens consider customer agree the below terms and conditions.
How long does it normally takes to ship out items once payment is made?
De Queens process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju).
Defective/incorrect items received
We apologise if we have sent you a wrong/defective item. Kindly contact our return department at [email protected] about this issue and we will reply you within 24 hours.
Custom-made dresses can't be resold, therefore we only accept returns for at least one of the following reasons:
1. Customer provided correct measurements, but the product De Queens tailors was severely off size and is beyond repair. Customer need to provide pictures as evidence. Since the dress is hand made, minor off size(1 inch +-) is not a quality problem.
2. De Queens did not send the dress as ordered
3. The dress was broken, damaged or contaminated when customer receive it, but there’s no sign of damage on the packing of your parcel.
Please take pictures (with date) of the dress as proof and email the pictures to [email protected] or private message De Queens within 24 hours. De Queens will not entertain any complain after 24 hours.
Below are some examples of reasons that De Queens will not accept:
Please make sure your expectation is realistic. What we promise to deliver is what we show in actual product photos and describe in item descriptions. De Queens only guarantee at least 90% similar as picture shown.
The same picture may look different on different computer screens, this is usually not a problem for bridal gowns and black dresses. De Queens do our best to provide pictures that show the true color , but we cannot guarantee that the actual color is exactly as customer see on your screen. Color difference is depend on the device you are browsing.
Classy is too subjective to be a standard. If customer think De Queens's product is not classy enough, please do not purchase as we hope all the customers receive the dress(s) with pleasure.
If customer ordered corset back closure, please make sure you have tightened the lace up at back.
If the dress doesn’t fit you, please remeasure yourself, and see whether your size has changed since you ordered the dress.
It is not necessarily our fault even if the dress doesn’t fit, we guarantee that the dress you receive is made to the measurements you provide on your measurements form, However, whether the measurements you provide us are correct is not our responsibility.
Return postage requirements: